diff --git a/backend/app/api/customers.py b/backend/app/api/customers.py
index 2d72dbc..a7a1db8 100644
--- a/backend/app/api/customers.py
+++ b/backend/app/api/customers.py
@@ -5,7 +5,12 @@
     处理客户信息的增删改查和批量导入接口，URL 前缀为 /api/customers。
     包括：客户列表查询、创建客户、查看客户详情、更新客户、批量导入客户。
 """
-from fastapi import APIRouter, Depends, Query
+import os
+import tempfile
+from io import BytesIO
+
+from fastapi import APIRouter, Depends, File, Query, UploadFile
+from fastapi.responses import StreamingResponse
 from sqlalchemy.orm import Session
 
 from backend.app.api.deps import require_roles
@@ -13,7 +18,7 @@ from backend.app.core.error_codes import ErrorCode
 from backend.app.core.exceptions import AppException
 from backend.app.db import get_db_session
 from backend.app.schemas.common import success_payload
-from backend.app.schemas.customers import CreateCustomerRequest, ImportCustomerRequest, UpdateCustomerRequest
+from backend.app.schemas.customers import CreateCustomerRequest, UpdateCustomerRequest
 from backend.app.services.customer_service import customer_service
 
 router = APIRouter(prefix="/api/customers", tags=["customers"])
@@ -119,17 +124,75 @@ def update_customer(
     return success_payload(result)
 
 
+@router.get("/import-template")
+def download_import_template(
+    _user: dict = Depends(require_roles("manager", "admin")),  # 角色鉴权：仅经理/管理员
+) -> StreamingResponse:
+    """下载客户导入模板
+
+    用途：生成包含表头和示例行的 Excel 模板供用户下载填写。
+    返回值：xlsx 文件流，浏览器自动触发下载。
+    权限要求：经理（manager）、管理员（admin）。
+    """
+    from openpyxl import Workbook
+
+    wb = Workbook()
+    ws = wb.active
+    ws.title = "客户导入模板"
+    headers = ["客户姓名", "手机号", "客户地址", "客户类型", "结算方式", "账期天数", "业务员ID", "信用额度", "备注"]
+    ws.append(headers)
+    ws.append(["张三", "13800000000", "广州市天河区xxx", "渠道客户", "月结", 30, "", 0, "示例数据，请删除后填写"])
+    for cell in ws[1]:
+        cell.font = cell.font.copy(bold=True)
+    ws.column_dimensions["A"].width = 14
+    ws.column_dimensions["B"].width = 16
+    ws.column_dimensions["C"].width = 28
+    ws.column_dimensions["D"].width = 14
+    ws.column_dimensions["E"].width = 14
+    ws.column_dimensions["F"].width = 12
+    ws.column_dimensions["G"].width = 12
+    ws.column_dimensions["H"].width = 12
+    ws.column_dimensions["I"].width = 30
+
+    buf = BytesIO()
+    wb.save(buf)
+    buf.seek(0)
+    return StreamingResponse(
+        buf,
+        media_type="application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
+        headers={"Content-Disposition": "attachment; filename=customer_import_template.xlsx"},
+    )
+
+
 @router.post("/import")
 def import_customers(
-    payload: ImportCustomerRequest,                        # 批量导入请求体
-    session: Session = Depends(get_db_session),            # 注入数据库会话
-    current_user: dict = Depends(require_roles("manager", "admin")),  # 角色鉴权：仅经理/管理员
+    file: UploadFile = File(...),                                # 上传的 Excel/CSV 文件
+    import_mode: str = Query(default="skip_duplicate"),          # 导入模式：skip_duplicate/cover_duplicate
+    session: Session = Depends(get_db_session),                  # 注入数据库会话
+    _user: dict = Depends(require_roles("manager", "admin")),    # 角色鉴权：仅经理/管理员
 ) -> dict:
-    """批量导入客户
+    """批量导入客户（文件上传）
 
-    用途：通过文件批量导入客户数据（如 Excel）。
-    请求参数：ImportCustomerRequest（包含导入文件内容或解析后的数据）。
+    用途：通过上传 Excel/CSV 文件批量导入客户数据。
+    请求参数：file - 上传的文件，import_mode - 导入模式（Query 参数）。
     返回值：导入结果（成功数量、失败详情等）。
     权限要求：经理（manager）、管理员（admin）。
     """
-    return success_payload(customer_service.import_customers_from_file(session, payload.model_dump()))
+    if import_mode not in {"skip_duplicate", "cover_duplicate"}:
+        raise AppException(code=ErrorCode.PARAM_ERROR, message="导入模式不正确", status_code=400)
+
+    suffix = ""
+    if file.filename:
+        suffix = os.path.splitext(file.filename)[1].lower()
+    if suffix not in {".csv", ".xlsx", ".xls"}:
+        raise AppException(code=ErrorCode.PARAM_ERROR, message="仅支持 csv、xlsx、xls 文件", status_code=400)
+
+    with tempfile.NamedTemporaryFile(delete=False, suffix=suffix) as tmp:
+        tmp.write(file.file.read())
+        tmp_path = tmp.name
+
+    return success_payload(
+        customer_service.import_customers_from_file(
+            session, {"file_url": tmp_path, "import_mode": import_mode}
+        )
+    )
diff --git a/frontend/web-admin/src/views/CustomerCenterPage.vue b/frontend/web-admin/src/views/CustomerCenterPage.vue
index f61cd9b..adddf4e 100644
--- a/frontend/web-admin/src/views/CustomerCenterPage.vue
+++ b/frontend/web-admin/src/views/CustomerCenterPage.vue
@@ -135,11 +135,14 @@
     <div v-if="showImportForm" class="modal-mask" @click.self="cancelImport">
       <section class="modal-panel">
         <div class="modal-header">
-          <div><h4>客户导入</h4><span>调用真实 `/api/customers/import`</span></div>
+          <div><h4>客户导入</h4><span>上传 Excel 或 CSV 文件</span></div>
           <button class="modal-close" type="button" @click="cancelImport">×</button>
         </div>
         <div class="form-grid">
-          <label class="full-width"><span>文件路径</span><input v-model.trim="importForm.file_url" type="text" placeholder="请输入本地文件路径或 OSS 公网 URL" /></label>
+          <label class="full-width">
+            <span>选择文件</span>
+            <input type="file" accept=".csv,.xlsx,.xls" @change="onImportFileChange" />
+          </label>
           <label><span>导入模式</span>
             <select v-model="importForm.import_mode">
               <option value="skip_duplicate">跳过重复</option>
@@ -148,8 +151,11 @@
           </label>
         </div>
         <div class="action-row split">
-          <button class="ghost-btn" @click="cancelImport">取消</button>
-          <button class="primary-btn" :disabled="importing" @click="handleImport">{{ importing ? "导入中..." : "开始导入" }}</button>
+          <button class="ghost-btn" @click="handleDownloadTemplate">下载模板</button>
+          <div>
+            <button class="ghost-btn" @click="cancelImport">取消</button>
+            <button class="primary-btn" :disabled="importing" @click="handleImport" style="margin-left:8px">{{ importing ? "导入中..." : "开始导入" }}</button>
+          </div>
         </div>
       </section>
     </div>
@@ -197,15 +203,16 @@
  */
 import { computed, onMounted, reactive, ref } from 'vue';
 
+import { apiBaseUrl } from '../config';
 import {
   createCustomer,
   fetchCustomerDetail,
   fetchCustomerList,
-  importCustomers,
 } from '../mockApi';
 import { useToast } from '../composables/useToast';
 
 const toast = useToast();
+const ADMIN_TOKEN_KEY = 'admin_token';
 /** 列表加载中标识 */
 const loading = ref(true);
 /** 客户列表数据 */
@@ -233,7 +240,9 @@ const createForm = reactive({
   settlement_days: 30, customer_type: 'channel', salesman_id: 1, credit_limit: 0, remark: '',
 });
 /** 导入客户表单数据（文件地址和导入模式） */
-const importForm = reactive({ file_url: '', import_mode: 'skip_duplicate' });
+const importForm = reactive({ import_mode: 'skip_duplicate' });
+/** 导入文件对象 */
+const importFile = ref(null);
 
 /** 启用状态客户数量 */
 const enabledCount = computed(() => rows.value.filter((r) => r.status === '启用').length);
@@ -249,7 +258,7 @@ function formatAmount(v) { return Number(v || 0).toFixed(2); }
 /** 重置新增客户表单 */
 function resetCreate() { Object.assign(createForm, { customer_name: '', mobile: '', address: '', settlement_type: 'monthly', settlement_days: 30, customer_type: 'channel', salesman_id: 1, credit_limit: 0, remark: '' }); }
 /** 重置导入客户表单 */
-function resetImport() { Object.assign(importForm, { file_url: '', import_mode: 'skip_duplicate' }); }
+function resetImport() { Object.assign(importForm, { import_mode: 'skip_duplicate' }); importFile.value = null; }
 
 /** 打开新增客户弹窗 */
 function openCreateModal() { showImportForm.value = false; showCreateForm.value = true; resetCreate(); }
@@ -327,16 +336,51 @@ async function handleCreate() {
 }
 
 /**
- * 提交客户导入：校验文件地址后调用导入接口
+ * 文件选择事件处理
+ * @param {Event} e - input change 事件
+ */
+function onImportFileChange(e) {
+  importFile.value = e.target.files[0] || null;
+}
+
+/**
+ * 下载客户导入模板
+ */
+function handleDownloadTemplate() {
+  const token = localStorage.getItem(ADMIN_TOKEN_KEY) || '';
+  const url = `${apiBaseUrl}/api/customers/import-template`;
+  const a = document.createElement('a');
+  a.href = url;
+  a.download = 'customer_import_template.xlsx';
+  // 模板下载需要认证，通过新窗口带 token 请求
+  fetch(url, { headers: { Authorization: `Bearer ${token}` } })
+    .then(res => res.blob())
+    .then(blob => { a.href = URL.createObjectURL(blob); a.click(); URL.revokeObjectURL(a.href); })
+    .catch(() => toast.error('模板下载失败'));
+}
+
+/**
+ * 提交客户导入：通过 FormData 上传文件
  */
 async function handleImport() {
-  if (!importForm.file_url.trim()) { toast.error('请输入导入文件地址'); return; }
+  if (!importFile.value) { toast.error('请选择要导入的文件'); return; }
   importing.value = true;
   try {
-    const result = await importCustomers({ ...importForm });
+    const token = localStorage.getItem(ADMIN_TOKEN_KEY) || '';
+    const fd = new FormData();
+    fd.append('file', importFile.value);
+    const res = await fetch(`${apiBaseUrl}/api/customers/import?import_mode=${importForm.import_mode}`, {
+      method: 'POST',
+      headers: { ...(token ? { Authorization: `Bearer ${token}` } : {}) },
+      body: fd,
+    });
+    const result = await res.json().catch(() => ({}));
+    if (!res.ok || result.code !== 0) throw new Error(result.message || '导入失败');
+    const data = result.data;
     showImportForm.value = false;
     resetImport();
-    toast.success(`客户导入完成：总计 ${result.total_count} 条，成功 ${result.success_count} 条，重复 ${result.duplicate_count} 条，失败 ${result.fail_count} 条。`);
+    await handleSearch();
+    toast.success(`客户导入完成：总计 ${data.total_count} 条，成功 ${data.success_count} 条，重复 ${data.duplicate_count} 条，失败 ${data.fail_count} 条。`);
   } catch (error) {
     toast.error(error.message || '导入客户失败');
   } finally {