> **Additional context needed**: the brand's emotional range. Make the experience memorable at moments that earn it. Delight is not a layer of generic whimsy; it is product character revealed through a useful interaction, a humane response, or an unexpectedly considered detail. --- ## Visitor mode - **Persuade + Experience:** personality may run through voice, composition, motion, and discovery, provided the artifact remains the focus. - **Operate + Read:** concentrate delight at meaningful moments such as first use, completion, recovery, or mastery. Reliability carries everything else. ## Find the opportunity Inspect the target, DESIGN.md, product voice, repeated-use frequency, and emotional context. Look for: - effort worth acknowledging; - waiting that can become informative; - an empty or first-use state that can orient; - an error or recovery moment that needs empathy; - an interaction whose physical or verbal response could express the brand; - a useful capability people might enjoy discovering. Do not manufacture a celebration for an ordinary click. Ask only when the brand's emotional range or the stakes cannot be inferred. ## Define one delight thesis State in one sentence what the user should feel and why that feeling belongs to this product. Then choose the smallest system that can deliver it: - a distinctive response to a meaningful action; - product-specific language that clarifies while carrying voice; - an interaction or transition with a recognizable material behavior; - an illustration, sound, haptic, or environmental detail grounded in the product world; - a discovery reward that reveals real utility. Derive the treatment from product mechanism and visual world, not a stock catalog. ## Build for the emotional moment - **Success:** match the response to the effort and consequence. Major milestones can expand; routine saves should simply feel certain. - **Waiting:** show truthful progress, useful context, or product-specific activity. Never fake work or delay completion to stage a flourish. - **Empty and first use:** make the next action clear before adding personality. - **Error and recovery:** lead with the problem and recovery. Warmth may reduce stress; jokes must not trivialize loss, money, privacy, or blocked work. - **Repeated interaction:** keep the response satisfying after the hundredth use. Variation is useful only when it remains coherent and predictable enough to trust. - **Discovery:** reward curiosity without hiding required functionality. Copy must use the product's language. Generic whimsy is worse than neutral clarity. ## Protect the experience Delight must not: - delay, block, or obscure the primary task; - override platform conventions or accessibility; - add unrequested factual claims; - play sound without consent or ignore mute settings; - become mandatory, unskippable, or exhausting on repeat; - add a dependency or asset cost disproportionate to the moment. For authored motion, load [animate.md](animate.md). Respect screen readers, keyboard use, touch, localization, and cultural context. Nonessential loops stop when hidden. Make celebration intensity proportional to frequency and consequence. ## Verify - The moment is specific enough that a neighboring product could not use it unchanged. - It improves comprehension, confidence, motivation, or emotional recovery. - The interface remains fast and obvious without the flourish. - Repetition does not turn charm into friction. - Muted, keyboard, touch, and localized paths work. - The result feels like the selected world, not a generic “delight” treatment. When the personality feels earned, hand off to `/impeccable polish` for the final pass.