92 lines
3.1 KiB
Python
92 lines
3.1 KiB
Python
from flask import request, jsonify, current_app
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from datetime import datetime
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from app import db
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from app.models import Ticket, Product
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from . import api_bp
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from .license import require_admin
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@api_bp.route('/tickets', methods=['GET'])
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@require_admin
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def get_tickets():
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"""获取工单列表"""
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try:
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page = request.args.get('page', 1, type=int)
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per_page = min(request.args.get('per_page', 20, type=int), 100)
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status = request.args.get('status', type=int)
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priority = request.args.get('priority', type=int)
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product_id = request.args.get('product_id')
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query = Ticket.query
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if status is not None:
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query = query.filter_by(status=status)
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if priority is not None:
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query = query.filter_by(priority=priority)
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if product_id:
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query = query.filter_by(product_id=product_id)
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query = query.order_by(Ticket.create_time.desc())
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pagination = query.paginate(page=page, per_page=per_page, error_out=False)
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tickets = [ticket.to_dict() for ticket in pagination.items]
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return jsonify({
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'success': True,
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'data': {
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'tickets': tickets,
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'pagination': {
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'page': page,
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'per_page': per_page,
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'total': pagination.total,
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'pages': pagination.pages
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}
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}
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})
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except Exception as e:
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current_app.logger.error(f"获取工单列表失败: {str(e)}")
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return jsonify({'success': False, 'message': '服务器内部错误'}), 500
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@api_bp.route('/tickets', methods=['POST'])
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def create_ticket():
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"""创建工单（用户接口）"""
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try:
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data = request.get_json()
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if not data:
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return jsonify({'success': False, 'message': '请求数据为空'}), 400
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title = data.get('title', '').strip()
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product_id = data.get('product_id')
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description = data.get('description', '').strip()
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if not all([title, product_id, description]):
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return jsonify({'success': False, 'message': '缺少必要参数'}), 400
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# 验证产品存在
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product = Product.query.filter_by(product_id=product_id).first()
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if not product:
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return jsonify({'success': False, 'message': '产品不存在'}), 404
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ticket = Ticket(
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title=title,
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product_id=product_id,
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software_version=data.get('software_version'),
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machine_code=data.get('machine_code'),
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license_key=data.get('license_key'),
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description=description,
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priority=data.get('priority', 1)
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)
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db.session.add(ticket)
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db.session.commit()
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return jsonify({
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'success': True,
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'message': '工单创建成功',
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'data': ticket.to_dict()
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})
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except Exception as e:
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db.session.rollback()
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current_app.logger.error(f"创建工单失败: {str(e)}")
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return jsonify({'success': False, 'message': '服务器内部错误'}), 500 |