282 lines
9.5 KiB
Python
282 lines
9.5 KiB
Python
from flask import request, jsonify, current_app
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from datetime import datetime
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from app import db
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from app.models import Ticket, Product, TicketReply
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from . import api_bp
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from .decorators import require_login, require_admin
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from app.utils.logger import log_operation
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@api_bp.route('/tickets', methods=['GET'])
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@require_login
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def get_tickets():
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"""获取工单列表"""
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try:
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page = request.args.get('page', 1, type=int)
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per_page = min(request.args.get('per_page', 20, type=int), 100)
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status = request.args.get('status', type=int)
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priority = request.args.get('priority', type=int)
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product_id = request.args.get('product_id') # 修复：确保参数名与前端一致
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keyword = request.args.get('keyword', '').strip()
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query = Ticket.query
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if status is not None:
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query = query.filter_by(status=status)
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if priority is not None:
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query = query.filter_by(priority=priority)
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if product_id:
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query = query.filter_by(product_id=product_id)
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if keyword:
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query = query.filter(Ticket.title.like(f'%{keyword}%'))
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query = query.order_by(Ticket.create_time.desc())
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pagination = query.paginate(page=page, per_page=per_page, error_out=False)
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tickets = [ticket.to_dict() for ticket in pagination.items]
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return jsonify({
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'success': True,
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'data': {
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'tickets': tickets,
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'pagination': {
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'page': page,
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'per_page': per_page,
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'total': pagination.total,
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'pages': pagination.pages
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}
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}
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})
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except Exception as e:
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current_app.logger.error(f"获取工单列表失败: {str(e)}")
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return jsonify({'success': False, 'message': '服务器内部错误'}), 500
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@api_bp.route('/tickets', methods=['POST'])
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def create_ticket():
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"""创建工单（用户接口）"""
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try:
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data = request.get_json()
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if not data:
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return jsonify({'success': False, 'message': '请求数据为空'}), 400
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title = data.get('title', '').strip()
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product_id = data.get('product_id')
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description = data.get('description', '').strip()
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if not all([title, product_id, description]):
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return jsonify({'success': False, 'message': '缺少必要参数'}), 400
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# 验证产品存在
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product = Product.query.filter_by(product_id=product_id).first()
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if not product:
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return jsonify({'success': False, 'message': '产品不存在'}), 404
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ticket = Ticket(
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title=title,
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product_id=product_id,
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software_version=data.get('software_version'),
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machine_code=data.get('machine_code'),
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license_key=data.get('license_key'),
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description=description,
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priority=data.get('priority', 1)
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)
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db.session.add(ticket)
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db.session.commit()
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# 记录操作日志
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log_operation('CREATE_TICKET', 'TICKET', ticket.ticket_id, {
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'title': ticket.title,
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'product_id': ticket.product_id
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})
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return jsonify({
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'success': True,
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'message': '工单创建成功',
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'data': ticket.to_dict()
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})
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except Exception as e:
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db.session.rollback()
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current_app.logger.error(f"创建工单失败: {str(e)}")
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return jsonify({'success': False, 'message': '服务器内部错误'}), 500
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@api_bp.route('/tickets/batch/status', methods=['PUT'])
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@require_login
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def batch_update_ticket_status():
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"""批量更新工单状态"""
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try:
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data = request.get_json()
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if not data or 'ticket_ids' not in data or 'status' not in data:
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return jsonify({
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'success': False,
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'message': '请求数据为空或缺少ticket_ids/status字段'
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}), 400
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ticket_ids = data['ticket_ids']
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status = data['status']
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remark = data.get('remark', '')
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if not isinstance(ticket_ids, list) or len(ticket_ids) == 0:
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return jsonify({
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'success': False,
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'message': 'ticket_ids必须是非空列表'
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}), 400
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if status not in [0, 1, 2, 3]:
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return jsonify({
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'success': False,
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'message': 'status必须是0(待处理)、1(处理中)、2(已解决)或3(已关闭)'
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}), 400
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# 查找所有要更新的工单
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tickets = Ticket.query.filter(Ticket.ticket_id.in_(ticket_ids)).all()
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if len(tickets) != len(ticket_ids):
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found_ids = [t.ticket_id for t in tickets]
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missing_ids = [tid for tid in ticket_ids if tid not in found_ids]
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return jsonify({
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'success': False,
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'message': f'以下工单不存在: {", ".join(map(str, missing_ids))}'
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}), 404
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# 批量更新工单状态
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for ticket in tickets:
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ticket.update_status(status, remark)
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# 记录操作日志
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ticket_ids = [ticket.ticket_id for ticket in tickets]
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log_operation('BATCH_UPDATE_TICKET_STATUS', 'TICKET', None, {
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'ticket_ids': ticket_ids,
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'status': status,
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'count': len(tickets)
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})
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status_names = {0: '待处理', 1: '处理中', 2: '已解决', 3: '已关闭'}
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status_name = status_names.get(status, '未知')
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return jsonify({
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'success': True,
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'message': f'成功将 {len(tickets)} 个工单状态更新为{status_name}'
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})
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except Exception as e:
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db.session.rollback()
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current_app.logger.error(f"批量更新工单状态失败: {str(e)}")
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return jsonify({
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'success': False,
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'message': '服务器内部错误'
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}), 500
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@api_bp.route('/tickets/<int:ticket_id>', methods=['GET'])
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@require_login
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def get_ticket_detail(ticket_id):
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"""获取工单详情"""
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try:
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ticket = Ticket.query.get_or_404(ticket_id)
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# 检查权限（管理员或工单创建者）
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from flask import session
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admin = session.get('admin')
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if not admin:
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# 检查是否是工单创建者
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if ticket.creator != admin.get('username') if admin else True:
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return jsonify({'success': False, 'message': '没有权限访问该工单'}), 403
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return jsonify({
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'success': True,
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'data': ticket.to_dict()
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})
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except Exception as e:
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current_app.logger.error(f"获取工单详情失败: {str(e)}")
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return jsonify({'success': False, 'message': '服务器内部错误'}), 500
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@api_bp.route('/tickets/<int:ticket_id>/status', methods=['PUT'])
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@require_login
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def update_ticket_status(ticket_id):
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"""更新工单状态"""
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try:
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ticket = Ticket.query.get_or_404(ticket_id)
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data = request.get_json()
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if not data or 'status' not in data:
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return jsonify({'success': False, 'message': '缺少status参数'}), 400
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status = data['status']
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remark = data.get('remark', '')
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if status not in [0, 1, 2, 3]:
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return jsonify({'success': False, 'message': '无效的状态值'}), 400
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old_status = ticket.status
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ticket.update_status(status, remark)
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# 记录操作日志
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status_names = {0: '待处理', 1: '处理中', 2: '已解决', 3: '已关闭'}
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log_operation('UPDATE_TICKET_STATUS', 'TICKET', ticket.ticket_id, {
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'old_status': old_status,
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'new_status': status,
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'status_name': status_names.get(status, '未知')
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})
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return jsonify({
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'success': True,
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'message': f'工单状态已更新为{status_names.get(status, "未知")}',
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'data': ticket.to_dict()
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})
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except Exception as e:
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db.session.rollback()
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current_app.logger.error(f"更新工单状态失败: {str(e)}")
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return jsonify({'success': False, 'message': '服务器内部错误'}), 500
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@api_bp.route('/tickets/<int:ticket_id>/replies', methods=['POST'])
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@require_login
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def add_ticket_reply(ticket_id):
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"""添加工单回复"""
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try:
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ticket = Ticket.query.get_or_404(ticket_id)
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data = request.get_json()
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if not data or 'content' not in data:
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return jsonify({'success': False, 'message': '缺少content参数'}), 400
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content = data['content'].strip()
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if not content:
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return jsonify({'success': False, 'message': '回复内容不能为空'}), 400
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# 获取当前管理员信息
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from flask import session
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admin = session.get('admin')
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creator = admin.get('username') if admin else '支持团队'
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# 创建回复
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reply = TicketReply(
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ticket_id=ticket_id,
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content=content,
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creator=creator
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)
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db.session.add(reply)
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db.session.commit()
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# 记录操作日志
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log_operation('ADD_TICKET_REPLY', 'TICKET', ticket_id, {
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'reply_id': reply.reply_id,
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'creator': creator
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})
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return jsonify({
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'success': True,
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'message': '回复添加成功',
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'data': reply.to_dict()
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})
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except Exception as e:
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db.session.rollback()
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current_app.logger.error(f"添加工单回复失败: {str(e)}")
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return jsonify({'success': False, 'message': '服务器内部错误'}), 500
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