626 lines
22 KiB
HTML
626 lines
22 KiB
HTML
{% extends "base.html" %}
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{% block title %}工单管理 - 软件授权管理系统{% endblock %}
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{% block page_title %}工单管理{% endblock %}
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{% block page_actions %}
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<button type="button" class="btn btn-primary" id="create-ticket-btn" data-bs-toggle="modal" data-bs-target="#createTicketModal">
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<i class="fas fa-plus me-2"></i>
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创建工单
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</button>
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{% endblock %}
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{% block content %}
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<!-- 搜索表单 -->
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<div class="card shadow mb-4">
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<div class="card-body">
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<form id="search-form" class="row g-3">
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<div class="col-md-3">
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<label for="search-keyword" class="form-label">关键词搜索</label>
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<input type="text" class="form-control" id="search-keyword" placeholder="工单标题">
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</div>
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<div class="col-md-2">
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<label for="search-status" class="form-label">状态</label>
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<select class="form-select" id="search-status">
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<option value="">全部状态</option>
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<option value="0">待处理</option>
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<option value="1">处理中</option>
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<option value="2">已解决</option>
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<option value="3">已关闭</option>
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</select>
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</div>
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<div class="col-md-2">
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<label for="search-priority" class="form-label">优先级</label>
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<select class="form-select" id="search-priority">
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<option value="">全部优先级</option>
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<option value="0">低</option>
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<option value="1">中</option>
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<option value="2">高</option>
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</select>
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</div>
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<div class="col-md-3">
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<label for="search-product" class="form-label">产品</label>
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<input type="text" class="form-control" id="search-product" placeholder="产品ID">
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</div>
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<div class="col-md-2 d-flex align-items-end">
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<div class="btn-group" role="group">
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<button type="submit" class="btn btn-primary">
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<i class="fas fa-search me-2"></i>搜索
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</button>
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<button type="button" class="btn btn-outline-secondary" id="reset-search">
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<i class="fas fa-undo me-2"></i>重置
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</button>
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</div>
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</div>
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</form>
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</div>
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</div>
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<!-- 批量操作栏 -->
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<div class="card shadow mb-4">
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<div class="card-body">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<div class="btn-group btn-group-sm" id="batch-status-btn" style="display: none;">
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<button type="button" class="btn btn-outline-secondary" id="batch-pending-btn">
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<i class="fas fa-clock me-1"></i>批量待处理
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</button>
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<button type="button" class="btn btn-outline-info" id="batch-processing-btn">
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<i class="fas fa-cog me-1"></i>批量处理中
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</button>
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<button type="button" class="btn btn-outline-success" id="batch-resolved-btn">
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<i class="fas fa-check-circle me-1"></i>批量已解决
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</button>
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<button type="button" class="btn btn-outline-dark" id="batch-closed-btn">
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<i class="fas fa-times-circle me-1"></i>批量已关闭
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</button>
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</div>
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</div>
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<div class="text-muted small">
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<span id="selected-count">已选择 0 项</span>
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</div>
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</div>
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</div>
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</div>
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<!-- 工单列表 -->
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<div class="card shadow">
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<div class="card-body">
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<div class="table-responsive">
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<table class="table table-hover">
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<thead class="table-light">
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<tr>
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<th width="50">
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<input type="checkbox" id="select-all-checkbox" class="form-check-input">
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</th>
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<th>工单ID</th>
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<th>标题</th>
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<th>产品</th>
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<th>优先级</th>
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<th>状态</th>
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<th>创建时间</th>
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<th>更新时间</th>
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<th>操作</th>
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</tr>
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</thead>
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<tbody id="ticket-list">
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<tr>
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<td colspan="9" class="text-center text-muted">加载中...</td>
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</tr>
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</tbody>
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</table>
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</div>
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<!-- 分页 -->
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<nav aria-label="分页导航">
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<ul class="pagination justify-content-center mb-0" id="pagination">
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</ul>
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</nav>
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</div>
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</div>
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<!-- 创建工单模态框 -->
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<div class="modal fade" id="createTicketModal" tabindex="-1">
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<div class="modal-dialog modal-lg">
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<div class="modal-content">
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<div class="modal-header">
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<h5 class="modal-title">创建工单</h5>
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<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
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</div>
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<div class="modal-body">
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<form id="create-ticket-form">
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<div class="mb-3">
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<label for="ticket_title" class="form-label">标题 *</label>
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<input type="text" class="form-control" id="ticket_title" required>
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</div>
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<div class="row mb-3">
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<div class="col-md-6">
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<label for="ticket_product" class="form-label">产品</label>
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<input type="text" class="form-control" id="ticket_product" placeholder="产品ID">
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</div>
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<div class="col-md-6">
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<label for="ticket_priority" class="form-label">优先级</label>
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<select class="form-select" id="ticket_priority">
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<option value="0">低</option>
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<option value="1" selected>中</option>
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<option value="2">高</option>
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</select>
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</div>
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</div>
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<div class="mb-3">
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<label for="ticket_content" class="form-label">详细描述 *</label>
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<textarea class="form-control" id="ticket_content" rows="5" required></textarea>
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</div>
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</form>
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</div>
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<div class="modal-footer">
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<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">取消</button>
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<button type="button" class="btn btn-primary" id="submit-create-ticket">创建工单</button>
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</div>
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</div>
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</div>
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</div>
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<!-- 批量更新状态模态框 -->
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<div class="modal fade" id="batchUpdateStatusModal" tabindex="-1">
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<div class="modal-dialog">
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<div class="modal-content">
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<div class="modal-header">
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<h5 class="modal-title">批量更新工单状态</h5>
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<button type="button" class="btn-close" data-bs-dismiss="modal"></button>
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</div>
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<div class="modal-body">
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<p>确定要将选中的 <strong id="batch-update-count"></strong> 个工单状态更新为 <strong id="batch-update-status-text"></strong> 吗？</p>
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<div class="mb-3">
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<label for="batch-update-remark" class="form-label">备注</label>
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<textarea class="form-control" id="batch-update-remark" rows="3" placeholder="请输入备注信息"></textarea>
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</div>
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</div>
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<div class="modal-footer">
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<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">取消</button>
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<button type="button" class="btn btn-primary" id="confirm-batch-update">确定更新</button>
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</div>
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</div>
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</div>
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</div>
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{% endblock %}
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{% block extra_js %}
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<script>
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let currentPage = 1;
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let batchUpdateStatus = null; // 用于存储批量更新的状态
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// 页面加载完成后初始化
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// 使用立即执行函数确保在DOM和所有脚本加载完成后执行
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(function() {
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function init() {
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console.log('工单列表页面已加载，开始初始化...');
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console.log('apiRequest函数是否存在:', typeof apiRequest);
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if (typeof apiRequest === 'function') {
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loadTickets();
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initEventListeners();
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} else {
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console.error('apiRequest函数未定义，等待脚本加载...');
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setTimeout(function() {
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if (typeof apiRequest === 'function') {
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loadTickets();
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initEventListeners();
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} else {
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console.error('apiRequest函数仍未定义，请检查脚本加载顺序');
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}
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}, 100);
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}
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}
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if (document.readyState === 'loading') {
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document.addEventListener('DOMContentLoaded', init);
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} else {
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init();
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}
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})();
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// 初始化事件监听器
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function initEventListeners() {
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// 搜索表单
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document.getElementById('search-form').addEventListener('submit', function(e) {
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e.preventDefault();
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currentPage = 1;
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loadTickets();
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});
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// 重置搜索
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document.getElementById('reset-search').addEventListener('click', function() {
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document.getElementById('search-keyword').value = '';
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document.getElementById('search-status').value = '';
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document.getElementById('search-priority').value = '';
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document.getElementById('search-product').value = '';
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currentPage = 1;
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loadTickets();
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});
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// 创建工单按钮
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document.getElementById('submit-create-ticket').addEventListener('click', function() {
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createTicket();
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});
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// 全选/取消全选
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document.getElementById('select-all-checkbox').addEventListener('change', function() {
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const checkboxes = document.querySelectorAll('.ticket-checkbox');
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checkboxes.forEach(checkbox => {
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checkbox.checked = this.checked;
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});
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updateBatchButtons();
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});
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// 批量设为待处理
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document.getElementById('batch-pending-btn').addEventListener('click', function(e) {
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e.preventDefault();
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showBatchUpdateStatusModal(0, '待处理');
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});
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// 批量设为处理中
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document.getElementById('batch-processing-btn').addEventListener('click', function(e) {
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e.preventDefault();
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showBatchUpdateStatusModal(1, '处理中');
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});
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// 批量设为已解决
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document.getElementById('batch-resolved-btn').addEventListener('click', function(e) {
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e.preventDefault();
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showBatchUpdateStatusModal(2, '已解决');
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});
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// 批量设为已关闭
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document.getElementById('batch-closed-btn').addEventListener('click', function(e) {
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e.preventDefault();
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showBatchUpdateStatusModal(3, '已关闭');
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});
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// 确认批量更新
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document.getElementById('confirm-batch-update').addEventListener('click', function() {
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batchUpdateTicketStatus();
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});
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}
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// 加载工单列表
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function loadTickets(page = 1) {
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console.log('loadTickets函数被调用，页码:', page);
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const params = new URLSearchParams({
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page: page,
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per_page: 10
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});
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// 添加搜索参数
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const keyword = document.getElementById('search-keyword').value.trim();
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const status = document.getElementById('search-status').value;
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const priority = document.getElementById('search-priority').value;
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const product = document.getElementById('search-product').value.trim();
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if (keyword) params.append('keyword', keyword);
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if (status) params.append('status', status);
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if (priority) params.append('priority', priority);
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if (product) params.append('product_id', product);
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const apiUrl = `/api/v1/tickets?${params}`;
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console.log('准备请求API:', apiUrl);
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apiRequest(apiUrl)
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.then(data => {
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if (data.success) {
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renderTicketList(data.data.tickets);
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renderPagination(data.data.pagination);
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} else {
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showNotification(data.message || '加载工单列表失败', 'error');
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}
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})
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.catch(error => {
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console.error('Failed to load tickets:', error);
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showNotification('加载工单列表失败', 'error');
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});
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}
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// 渲染工单列表
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function renderTicketList(tickets) {
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const tbody = document.getElementById('ticket-list');
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if (tickets.length === 0) {
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tbody.innerHTML = '<tr><td colspan="9" class="text-center text-muted">暂无数据</td></tr>';
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return;
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}
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tbody.innerHTML = tickets.map(ticket => `
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<tr>
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<td>
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<input type="checkbox" class="ticket-checkbox" data-ticket-id="${ticket.ticket_id}">
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</td>
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<td>
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<code>${ticket.ticket_id}</code>
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</td>
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<td>
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<a href="/tickets/${ticket.ticket_id}" class="text-decoration-none">
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${ticket.title}
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</a>
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${ticket.reply_count > 0 ? `<span class="badge bg-primary ms-1">${ticket.reply_count}</span>` : ''}
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</td>
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<td>
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${ticket.product_name || '-'}
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</td>
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<td>
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${getPriorityBadge(ticket.priority)}
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</td>
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<td>
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<span class="badge ${getTicketStatusClass(ticket.status)}">
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${getTicketStatusText(ticket.status)}
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</span>
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</td>
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<td>
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<small>${formatDate(ticket.create_time)}</small>
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</td>
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<td>
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<small>${ticket.update_time ? formatDate(ticket.update_time) : '-'}</small>
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</td>
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<td>
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<div class="btn-group btn-group-sm" role="group">
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<a href="/tickets/${ticket.ticket_id}" class="btn btn-outline-primary" title="查看">
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<i class="fas fa-eye"></i>
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</a>
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${ticket.status !== 3 ? `
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<button type="button" class="btn btn-outline-warning btn-update"
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data-ticket-id="${ticket.ticket_id}"
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title="更新状态">
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<i class="fas fa-edit"></i>
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</button>
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` : ''}
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</div>
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</td>
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</tr>
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`).join('');
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// 绑定事件
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document.querySelectorAll('.btn-update').forEach(btn => {
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btn.addEventListener('click', function() {
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const ticketId = this.dataset.ticketId;
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updateTicketStatus(ticketId);
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});
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});
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// 绑定复选框事件
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document.querySelectorAll('.ticket-checkbox').forEach(checkbox => {
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checkbox.addEventListener('change', updateBatchButtons);
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});
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// 重置全选复选框
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document.getElementById('select-all-checkbox').checked = false;
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updateBatchButtons();
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}
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// 获取优先级徽章
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function getPriorityBadge(priority) {
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const priorityMap = {
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0: '<span class="badge bg-secondary">低</span>',
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1: '<span class="badge bg-warning">中</span>',
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2: '<span class="badge bg-danger">高</span>'
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};
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return priorityMap[priority] || '<span class="badge bg-secondary">未知</span>';
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}
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// 获取工单状态文本
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function getTicketStatusText(status) {
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const statusMap = {
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0: '待处理',
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1: '处理中',
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2: '已解决',
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3: '已关闭'
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};
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return statusMap[status] || '未知';
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}
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// 获取工单状态样式类
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function getTicketStatusClass(status) {
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const classMap = {
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0: 'bg-secondary',
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1: 'bg-info',
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2: 'bg-success',
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3: 'bg-dark'
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};
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return classMap[status] || 'bg-secondary';
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}
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// 渲染分页
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function renderPagination(pagination) {
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const paginationEl = document.getElementById('pagination');
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if (pagination.pages <= 1) {
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paginationEl.innerHTML = '';
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return;
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}
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let html = '';
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// 上一页
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if (pagination.has_prev) {
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html += `<li class="page-item">
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<a class="page-link" href="#" data-page="${pagination.page - 1}">上一页</a>
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</li>`;
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}
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// 页码
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const startPage = Math.max(1, pagination.page - 2);
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const endPage = Math.min(pagination.pages, pagination.page + 2);
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if (startPage > 1) {
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html += `<li class="page-item"><a class="page-link" href="#" data-page="1">1</a></li>`;
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if (startPage > 2) {
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html += `<li class="page-item disabled"><span class="page-link">...</span></li>`;
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}
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}
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for (let i = startPage; i <= endPage; i++) {
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html += `<li class="page-item ${i === pagination.page ? 'active' : ''}">
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<a class="page-link" href="#" data-page="${i}">${i}</a>
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</li>`;
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}
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if (endPage < pagination.pages) {
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if (endPage < pagination.pages - 1) {
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html += `<li class="page-item disabled"><span class="page-link">...</span></li>`;
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}
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html += `<li class="page-item"><a class="page-link" href="#" data-page="${pagination.pages}">${pagination.pages}</a></li>`;
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}
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// 下一页
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if (pagination.has_next) {
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html += `<li class="page-item">
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<a class="page-link" href="#" data-page="${pagination.page + 1}">下一页</a>
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</li>`;
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}
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paginationEl.innerHTML = html;
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// 绑定分页点击事件
|
||
paginationEl.querySelectorAll('.page-link').forEach(link => {
|
||
link.addEventListener('click', function(e) {
|
||
e.preventDefault();
|
||
const page = parseInt(this.dataset.page);
|
||
if (page && page !== currentPage) {
|
||
currentPage = page;
|
||
loadTickets(page);
|
||
}
|
||
});
|
||
});
|
||
}
|
||
|
||
// 创建工单
|
||
function createTicket() {
|
||
// 获取表单数据
|
||
const formData = {
|
||
title: document.getElementById('ticket_title').value.trim(),
|
||
product_id: document.getElementById('ticket_product').value,
|
||
priority: parseInt(document.getElementById('ticket_priority').value),
|
||
content: document.getElementById('ticket_content').value.trim()
|
||
};
|
||
|
||
// 基础验证
|
||
if (!formData.title) {
|
||
showNotification('请输入工单标题', 'warning');
|
||
return;
|
||
}
|
||
|
||
if (!formData.content) {
|
||
showNotification('请输入工单详细描述', 'warning');
|
||
return;
|
||
}
|
||
|
||
// 发送请求
|
||
apiRequest('/api/v1/tickets', {
|
||
method: 'POST',
|
||
body: JSON.stringify(formData)
|
||
})
|
||
.then(data => {
|
||
if (data.success) {
|
||
showNotification('工单创建成功', 'success');
|
||
// 关闭模态框
|
||
const modal = bootstrap.Modal.getInstance(document.getElementById('createTicketModal'));
|
||
modal.hide();
|
||
// 重置表单
|
||
document.getElementById('create-ticket-form').reset();
|
||
// 重新加载工单列表
|
||
loadTickets(currentPage);
|
||
} else {
|
||
showNotification(data.message || '创建失败', 'error');
|
||
}
|
||
})
|
||
.catch(error => {
|
||
console.error('Failed to create ticket:', error);
|
||
showNotification('网络错误，请稍后重试', 'error');
|
||
});
|
||
}
|
||
|
||
// 更新工单状态
|
||
function updateTicketStatus(ticketId) {
|
||
// 这里可以实现状态更新功能
|
||
showNotification('功能开发中...', 'info');
|
||
}
|
||
|
||
// 更新批量操作按钮状态
|
||
function updateBatchButtons() {
|
||
const selectedCount = document.querySelectorAll('.ticket-checkbox:checked').length;
|
||
const batchStatusBtn = document.getElementById('batch-status-btn');
|
||
|
||
if (selectedCount > 0) {
|
||
batchStatusBtn.style.display = 'inline-block';
|
||
} else {
|
||
batchStatusBtn.style.display = 'none';
|
||
}
|
||
|
||
// 更新选中数量显示
|
||
document.getElementById('selected-count').textContent = `已选择 ${selectedCount} 项`;
|
||
}
|
||
|
||
// 显示批量更新状态模态框
|
||
function showBatchUpdateStatusModal(status, statusText) {
|
||
const selectedCount = document.querySelectorAll('.ticket-checkbox:checked').length;
|
||
if (selectedCount === 0) {
|
||
showNotification('请至少选择一个工单', 'warning');
|
||
return;
|
||
}
|
||
|
||
batchUpdateStatus = status;
|
||
document.getElementById('batch-update-count').textContent = selectedCount;
|
||
document.getElementById('batch-update-status-text').textContent = statusText;
|
||
document.getElementById('batch-update-remark').value = '';
|
||
|
||
const modal = new bootstrap.Modal(document.getElementById('batchUpdateStatusModal'));
|
||
modal.show();
|
||
}
|
||
|
||
// 批量更新工单状态
|
||
function batchUpdateTicketStatus() {
|
||
const selectedCheckboxes = document.querySelectorAll('.ticket-checkbox:checked');
|
||
const ticketIds = Array.from(selectedCheckboxes).map(checkbox => parseInt(checkbox.dataset.ticketId));
|
||
const remark = document.getElementById('batch-update-remark').value.trim();
|
||
|
||
if (ticketIds.length === 0) {
|
||
showNotification('请至少选择一个工单', 'warning');
|
||
return;
|
||
}
|
||
|
||
if (batchUpdateStatus === null) {
|
||
showNotification('请选择要更新的状态', 'warning');
|
||
return;
|
||
}
|
||
|
||
apiRequest('/api/v1/tickets/batch/status', {
|
||
method: 'PUT',
|
||
body: JSON.stringify({
|
||
ticket_ids: ticketIds,
|
||
status: batchUpdateStatus,
|
||
remark: remark
|
||
})
|
||
})
|
||
.then(data => {
|
||
if (data.success) {
|
||
showNotification(data.message || '批量更新状态成功', 'success');
|
||
loadTickets(currentPage);
|
||
|
||
// 关闭模态框
|
||
const modal = bootstrap.Modal.getInstance(document.getElementById('batchUpdateStatusModal'));
|
||
modal.hide();
|
||
|
||
// 重置全选复选框
|
||
document.getElementById('select-all-checkbox').checked = false;
|
||
} else {
|
||
showNotification(data.message || '批量更新状态失败', 'error');
|
||
}
|
||
})
|
||
.catch(error => {
|
||
console.error('Failed to batch update ticket status:', error);
|
||
showNotification('批量更新状态失败', 'error');
|
||
});
|
||
}
|
||
</script>
|
||
{% endblock %} |